SUBSCRIPTIONS

FAQs

Gift Cards

Have a gift card? Lucky you! To redeem its value simply enter the unique code at checkout (not case sensitive).

A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping. 

Products

Our products have a very long shelf life and indeed no real expiration. However they do all include best before dates. To get the best flavour result, make sure to read what the best before date is on each package, and enjoy before that! 

All of our carton packaging is 100% recyclable and made from FSC certified carton. Our bags are 100% biodegradable as is the keep-fresh bags inside. The latter are even home compostable – being environmentally friendly and sustainable is a top priority for us. 

Most of our teas don’t include any known allergens, but a couple do. We have listed them below. Please always check the product information and ingredients list, which will clearly detail all known allergens.

S’Mores – Contains hazelnut

Tokyo Spice (aka Sushi & Spice) – Contains mustard

Our products are packed in an environment that handles nuts.

Generally, yes. However, Banana Bee does contain Bee Pollen, as indicated on the list of ingredients.

Please note that the top tasting tips on our packaging may not always be vegan/vegetarian.

Absolutely! There are no ingredients that would be harmful to either. However, all products containing black, green or oolong tea will contain a level of caffeine and should be consumed within general healthcare guidelines. If you are concerned, you may want to consult with your health care professional. 

We create our products based on flavour and are not in a position to provide any medical or therapeutic advice. It’s best to speak with your doctor about which teas and infusions are suitable for your individual needs.

Our herbal and rooibos based blends are naturally caffeine-free. Blends based on black, green or oolong tea will contain various levels of caffeine. We can’t provide exact caffeine levels due to the fact tea is a natural crop, and caffeine levels are further influenced by brewing method and time. We do not artificially decaffeinate any of our tealeaves as this affects the flavour and quality of the tea and often involves use of chemicals.

Tea or herbal infusions cannot be sold as organic unless every leaf, herb, spice and fruit has been accredited every single step of the way. This means that even though some ingredients in our blends are organically grown and cultivated (such as the lovely Japanese sencha in our Sushi & Spice), we cannot refer to them as such. Becoming accredited is a time-consuming process and is subject to a (not-insignificant) recurring yearly fee that we currently feel is better directed to bringing you the best blends possible. Another issue of using only organic herbs is that it greatly limits the range of ingredients that can be used. This means several of the incredible flavours you taste in our blends would no longer be possible. Roqberry's primary goal is to create wonderfully unique taste experiences using only the highest quality ingredients that have been ethically sourced - all of which we feel have been smashed out the park. 

Absolutely. All of the ingredients used in our blends can be traced back to their source through a network of trusted suppliers with a great understanding of working practices in key growing countries as well as how to spot potential issues in the product or employee welfare.

An indication we're pretty damn tasty really :) Read more here.

Delivery & Returns

We always dispatch our orders within 2 working days of an order being placed. We ship our orders via Royal Mail, who have given us the following delivery estimates:

UK domestic, 1st class – 1-3 working days from order date

UK domestic, 2nd class – 3-6 working days from order date

International EU – 5-10 working days depending on country

Currently, we only ship within the UK and the European Union. We are working on shipping internationally though, so hold tight! We appreciate your patience and interest :)

We want you to be happy with your order. If anything is wrong with your order, we are very sorry to hear that. Please contact us at hello@roqberry.com and we will see how we can make things right.

Subscriptions

Yes you can. Edit your subscription at any time by logging into your account.

Click "Manage subscriptions". Now you can update payments, edit subscriptions and even cancel should you wish too. 

You will automatically get free delivery on all subscription deliveries over £25 in the UK.

Make sure that each delivery is over £25, i.e if you have some products on a 2 week subscription and others on a 6 week, then some deliveries may below £25. 

We work hard to make sure all of your subscription deliveries will come out to you in full. 

However, in the unusual case that we do go out of stock, subscriptions are shipped as a first priority once items are back in stock. 

If you have any concerns please email us at hello@roqberry.com

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